The Role: 

Gilabbey Veterinary Hospital is currently looking for a Hospital Manager to provide leadership, management and support to both clinical and non-clinical staff. This full-time role offers the opportunity for a confident and experienced leader, with a proven commercial background, to join a well-established and successful business here at Gilabbey Veterinary Hospital. 

With 40 + staff members we are looking for an individual who will become an integral member of our team. The successful applicant should have experience in computers, managing people and a good understanding of finance. Graduate qualifications an advantage.  Experience in a veterinary setting in positions of increased responsibility will be considered favourably but not essential. Responsibilities of the Hospital Manager include managing, planning and coordinating the overall operations of the hospital and cultivating a supportive and collaborative team environment. Excellent oral and written communication skills essential. 

Salary 35-40,000 Euro 

The Hospital Manager at Gilabbey Veterinary hospital is an integral member of the veterinary hospital management team. The Hospital Manager works closely with the Clinical Director, Head nurses, Reception team of Gilabbey Veterinary Hospital and the National Operations Director of Ireland to provide a smooth and highly professional service to our clients and their pets. 

Job Description and Responsibilities

Leadership and Planning

Act as a champion for change and identifies, documents, shares and promotes best practice

Participates in the planning and budget maintenance process

Establishes goals for the practice and staff

Operations

Develops and implements hospital policy

Performs quality checks and review of client files

Monitors computer systems and helps to resolve technical systems/equipment issues

Overall responsibility for the management and upkeep of the hospital building and exterior

People Management

Works with the management team to address staffing needs including hiring, training, reviewing and disciplining of staff

Implement performance-based incentive and rewards and recognition programmes

Manage staff – including the MiNightvet team 

Track and maintain current licensure for all veterinary staff

Client Services

Demonstrate and reinforce the highest level of client service

Resolve client issues and escalations and oversees client follow-up communication

Improve client numbers through client communication and local marketing efforts

Financial 

Ensure payroll is accurately completed and submitted for all hospital staff

A good understanding of financial figures of a business and perform regular invoice audit reviews

Manage hospital inventory

Performs other duties essential to the performance of the hospital as assigned

Qualifications:

Bachelor’s Degree in business or related degree is preferred

3-5 yrs of experience in a managers role, including customer service experience

Experience in a veterinary hospital setting in positions of increased responsibility 

Knowledge and/or experience…

Manage time and tasks appropriately and remain flexible with assigned duties

Supervisory and leadership experience

Reporting and data analysis

Problem solving and resolution management skills

Oral and written communications skills

Basic computer skills – Microsoft Office suite

Interpersonal skills with staff and clients, and works well in a team environment

Customer service strategies and effective marketing techniques

HR policies and protocol development

Staff management including: coaching, development, and motivating staff

Conduct performance appraisals

Delegate responsibility and achieve results with hospital team members

Make decisions confidently and effectively

Model a professional and courteous manner with staff and clients