Our Reception and Office Staff
Our reception and office staff is made up of both full and part time staff who have vast experience in customer service. At reception they deal with many of your enquiries both face to face and over the phone. They are responsible for co-ordinating the appointments, surgery bookings and patient admissions and making sure that your visit is smooth and trouble free. They are also delighted to deal with any enquiries you may have regarding the best care of your pet. They also, together with our nursing team, deal with admissions to and management of our cattery.
Our team will also advise you in regard to pet insurance choices and in processing any claims you may have for your pet.
Sheila joined the practice in December 2004. As our Office Manager, Sheila looks after all our staff, in addition to being in charge of our Administration and Financial Departments.
Valerie joined Gilabbbey in 2007 and is one of our Senior receptionists. She has a four legged friend of her own, an adorable Springer Spaniel called Joey.
Kathleen joined Gilabbey as a part time receptionist in 2014 and now processes the Pet insurance claims for the practice as well. Like many staff members she has a rescue cat called Oliver who came to her through the practice.
Claire joined our Reception Team in December 2015. Claire works part-time and usually works the evening shift from 3.30pm to 7.30pm. Claire’s family pet is a border collie called Bobby who is loved and spoiled rotten! In her spare time, Claire loves to bake and participate in her favourite sport of Kettlebells.
Niamh Mc Carthy
Niamh Mc Carthy is our fulltime receptionist. Niamh joined us in 2017 and organises our referral appointments. She has five cats and four rescue dogs at home to keep her busy .