Our Reception and Office Staff
Our reception and office staff is made up of both full and part time staff who have vast experience in customer service. At reception they deal with many of your enquiries both face to face and over the phone. They are responsible for co-ordinating the appointments, surgery bookings and patient admissions and making sure that your visit is smooth and trouble free. They are also delighted to deal with any enquiries you may have regarding the best care of your pet. They also, together with our nursing team, deal with admissions to and management of our cattery.
Our team will also advise you in regard to pet insurance choices and in processing any claims you may have for your pet.
Sheila joined the practice in December 2004. As our Office Manager, Sheila looks after all our staff, in addition to being in charge of our Administration and Financial Departments.
Val is one of our part-time receptionists. She joined us in 2007 and has since been part of the team who looks after our busy front desk. She has a four legged friend of her own, an adorable Springer Spaniel called Joey.
Kathleen joined the Gilabbey Reception Team in September 2014. Kathleen slotted in extremely well after joining and now has a great knowledge of how things are done and who does what.
John is a Business Consultant who has taken on the role of Practice Manager in Gilabbey since January 2014. Over the past 30 years John has held various senior management positions in a number of large successful companies. Gilabbey are delighted to have John’s experience and stewardship to guide and steer their ongoing growth and development.
Claire joined our Reception Team in December 2015. Claire works part-time and usually works the evening shift from 3.30pm to 7.30pm. Claire’s family pet is a border collie called Bobby who is loved and spoiled rotten! In her spare time, Claire loves to bake and participate in her favourite sport of Kettlebells.